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DDI Program

PROVEN Leadership, Workforce, Teams & Customer Service Training

Training Institute for Professionals, through a partnership with Development Dimensions International (DDI), provides leadership, workforce, and customer service courses that will help ensure that your people are highly competent and are a true competitive advantage for your organization.

DDI’s Courses Are:

• Thoroughly proven to build specific, job-critical competencies and promote positive behavior changes that lead to better job performance. Other training programs might have similar names, but DDI’s are continuously researched, tested, and improved.

• Flexible to meet your needs. Content suits both manufacturing and service/professional and health care environments.

• Tried and tested in the world’s leading companies.

• Completely integratable so you can mix-and-match to create a development program that’s tailored to the needs of your organization.

The DDI Advantage:

• Choose from a robust library of competency-based training courses for leaders, workforce and customer service providers.

• Embedded video, exercises, and specialized tools for health care, manufacturing, and administrative environments.

• Coursed for multiple positions/levels that share common concepts and can be used together.

• Customer service training focused on specific audiences, including health care.

• Varied instructional design including simulations, games, exercises, video-based exercises, skill practices and check lists.

• Leadership courses were selected by Consortium for Research on Emotional Intelligence in Organizations as a model for adult learning. Courses or leaders target emotional and social competencies associated with adult learning.

• Behavior modeling methodology changes behavior.

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